Shipping Policy
Sprout Demo Store ships to all major cities and most remote areas across Pakistan. Orders placed before 2 PM ship the same working day. Cash on Delivery is available on most orders.
Frequently asked questions
How long does delivery take in Pakistan?
Karachi, Lahore, and Islamabad orders typically arrive in 2 to 3 working days. Other major cities take 3 to 4 days, and remote areas can take up to 5 to 7 working days. Orders confirmed before 2 PM ship the same day.
Do you offer cash on delivery (COD)?
Yes, cash on delivery is available across Pakistan. You pay the courier at the doorstep when your order arrives. No advance payment required for COD orders. One note: when a confirmed COD order is refused at the door, the courier still charges us the full round trip, so addresses that refuse confirmed orders are flagged and future orders from them require advance payment (COD is no longer offered to a flagged address).
When does free shipping apply?
Larger orders ship free automatically, from PKR 7,000 in Punjab, with a slightly higher threshold for other regions (the exact figure shows in your cart and at checkout). Below that, the delivery fee for your city is calculated at checkout.
Which courier services do you use?
We dispatch via TCS, Leopards, M&P, and BlueEx depending on your delivery zone. You receive a tracking number by email and SMS as soon as your parcel is collected.
Can I change my delivery address after placing an order?
Yes, if your order has not yet been dispatched. Contact us through the help page with your order number and the corrected address; we will update it before the parcel ships.